The Goal
The main goal of the Web site redesign was to simplify the shopping experience and closely guide customers through the process of selecting cell phones, plans, and any additional services and accessories.
Another goal of the redesign was to replicate the in-store shopping experience online by creating features that make the phones come to life on the Web.
Since Cricket is a smaller wireless carrier and is lesser-known in some markets, the site also added new content to help shoppers learn more about Cricket, why Cricket is different, Cricket’s product offerings, and coverage areas before making a decision to purchase.
The Audience
MyCricket.com mainly serves a younger (18-35), less affluent audience who visit the site to purchase cell phones and cell phone plans online. The site also serves current Cricket customers who visit the site to manage their accounts, purchase additional features, or upgrade their phones/plans.